Refund Policy
At Cooper Complete Auto, customer satisfaction is our top priority. We aim to provide high-quality service and repairs, and while we strive to get every job done right the first time, we understand that sometimes things don’t go as planned. This refund policy outlines the conditions under which refunds may be issued, as well as the processes involved.
Eligibility for Refund
Refunds may be considered under the following circumstances:
- Defective Parts or Labor: If a part we installed is defective or a repair was not performed correctly, we will provide a refund or perform necessary rework to resolve the issue.
- Service Issues: If you are dissatisfied with a service we provided due to an error on our part, we will review the situation and issue a refund or offer an appropriate solution.
Refunds are not available for:
- Services that have already been completed and approved.
- Repairs or products provided with customer consent, where the issue has been properly addressed.
Refund Timeframe
- Refund requests must be made within 30 days of the service date. After this time, eligibility for a refund will be at the discretion of [Your Business Name].
- Once a refund is approved, it will typically be processed within 5-7 business days.
Refund Methods
Refunds will be issued using the same payment method used for the original transaction. For example:
- If you paid by credit card, the refund will be processed back to the same card.
- If you paid via check or cash, the refund will be issued via check or direct bank transfer.
If the original payment method is unavailable, we will discuss alternative refund options with you.
Product Conditions
- For parts or products purchased through our shop, they must be in unused, original condition for a refund to be processed.
- Parts that have been installed, modified, or altered in any way are not eligible for a refund.
- Special orders or custom parts may not be refundable, unless they are defective or damaged upon arrival.
Exceptions
- Customer-Induced Damage: If damage occurs due to misuse, neglect, or external factors outside of our control after the service has been performed, no refund will be issued.
- Labor Charges: If the service was performed as agreed upon and no fault is found with the work, we will not issue a refund on labor charges.
- Collision Repairs: In the case of auto body or collision repairs, refunds are typically not issued for dissatisfaction with cosmetic aspects unless it was due to a mistake made during the repair process.
How to Request a Refund:
If you believe you are eligible for a refund, please contact us at (501)409-2118 or CooperCompleteAutoLLC@gmail.com to discuss the matter. You may be asked to provide relevant details, such as the service receipt, a description of the issue, and any supporting documentation.
We will review the request and get back to you within a reasonable timeframe to resolve the issue.
Thank you for choosing Cooper Complete Auto– we appreciate your business and are committed to ensuring your satisfaction.